FAQ

1. How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay securely using Shopify Payments.

2. Do I need an account to order?
No. You can check out as a guest, but creating an account allows you to track orders and save your details for faster checkout.

3. What payment methods do you accept?
We accept Shopify Payments, which supports Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

4. How much is shipping?
Shipping is free on all orders within the United States.

5. How long does delivery take?
Orders are processed within 1–2 business days. Once shipped, delivery takes 3–4 business days.

6. Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking number. You can also check your order on our “Track Your Order” page.

7. What is your return policy?
We offer 30-day free returns and a 14-day money-back guarantee if you’re not satisfied. Items must be unused and in original packaging.

8. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item, defective product, etc.).

9. Do your products come with a warranty?
Many of our marine electronics come with a manufacturer’s warranty. Warranty coverage depends on the product and brand.

10. How can I contact customer support?
You can reach us anytime at:
📧 support@depthiq.shop